The Hospital Son Llàtzer in Palma de Mallorca, gives healthcare services to 675,250 patients a year, an average 1,850 patients attended each day. It must maintain fluid communication with them and deal with them effectively.

A basic point of communication between doctor and patient is the appointments. The main problem is that usually a considerable time can pass until the date of the next visit, and the Hospital has detected that many patients fail to attend simply because they have forgotten. SITmobile offers the medical centre a message management program in which the basic fields of information are implemented: for whom it is intended, what is said and when it is sent. The problem of unjustified absences is resolved with a single click.

The messages are direct and contain the necessary information. For example:

“The El Carme Clinic reminds you that you have an appointment on 05/02/2010 at 18:24 hrs. in OPHTHALMOLOGY. If you are unable to attend, please call 971175720”

The Hospital Son Llàtzer has thus reduced the number of unjustified absences by 35%, which means a doctor not waiting, machinery not left inactive… and an empty waiting room.

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